Tuesday, February 25, 2020

Sales - fairmont royal York Assignment Example | Topics and Well Written Essays - 1000 words

Sales - fairmont royal York - Assignment Example rom this above provided list of services one can appropriately understand about the types of services along with the level of quality that this hotel chain has to provide with the prime intention of retaining its market presence. Appropriate provision of all these services also requires the availability of trained staff members the details regarding, which has been mentioned in the later sub parts (FRHIb, 2014). Appropriate maintenance of a large hospitality chain such as ‘Fairmont Royal York’ requires the presence of highly efficient staff members who should be capable of catering to every specific hospitality requirement of the clients. Likewise, the sales personals associated with this hospitality chain should also have to evaluate and quantifiably analyze the expectation of the customers while rendering the services to them. Embedded steps within the entire customer convincing procedures, include the imparting precise knowledge to the customers regarding all the services that have been structured by the Fairmont Royal York. The sales personals should also provide the customers with appropriate suggestion regarding which packages they should be choosing. An instance in this context can be provided by taking reference of the variety of accommodation packages being provided by this hotel chain. In this context, the sales personal might take assistance of the ecommerce website of this hospitality chain for clarifying all the possible confusions of the customers. Regardless of tall these, the sales personals associated with this hotel should also have the capability of analyzing the pre-existent market information regarding other similar types of hospitality chains through which they can impart better developmental suggestion towards ‘Fairmont Royal York’ (FRHIc, 2014). Rather than just concentrating on a single emergent or matured product, this hospitality chain endorses a variety of emergent and well established services upon which the strategies related

Saturday, February 8, 2020

Assessing the interest and motives of tourists towards Langkawi Island Literature review

Assessing the interest and motives of tourists towards Langkawi Island - Literature review Example Indeed, travel behaviors define whether tourists choose to visit a destination as a motivational aspect. Travel behaviour defines how tourists behave according to their attitudes before, during, and after traveling (Vuuren, Slabbert, 2011). In assessing the interest and motives of tourists towards Langkawi, we can consider the aspect of responsible tourism in the Island to establish tourists’ perceived expectations of the destination. In this context, responsible tourism seeks to offer quality travel experience to tourists, which conserve nature. In a study that sought to support responsible tourism and assess tourists’ interest and motives in Langkawi, the researchers used a random sample of tourists that included both Malaysians and non- Malaysians (Nair and Azmi 2008, p. 29). The study concentrated on the tourist’s perception of responsible tourism and tourist attractions in Langkawi. According to the study, most tourists visiting Langkawi know and pursue their interests and motives that relate to responsible tourism (Nair and Azmi 2008, p. 31). Apparently, all tourists have interests in destinations that manifest appealing environmental, economic, and sociocultural factors that define responsib le tourism. Notably, tourists visiting Langkawi have interest and motives in historical places like the Langkawi Cultural Village (Nair and Azmi 2008, p. 35). Moreover, they have interest and motives in the hospitable reception and friendliness exhibited by the people of Malaysia. The resounding duty-free shopping status experienced by the tourists defines their interest and motives of visiting this destination. The study establishes that both the Malaysian and non-Malaysian tourists depict immense interest in the relaxation derived from visiting Langkawi (Nair and Azmi 2008, p. 36). Indeed, most tourists come to Langkawi as a break from their normal duties and hence their interests and motives