Training and Development Environment for Technology- myassignmenthelp

Question: Discuss about theTraining and Development Environment for Technology. Answer: Introduction A workforce is the most valuable asset and the backbone for any of the business corporation and the same is required to be maintained, managed, trained and developed for bringing effectiveness in operations and attaining desired outcomes. Training and development have been considered as one of the significant mechanism through which the leaders in the organization can motivate the employees by enhancing their skills and confidence level. A training and development environment will develop a positivity amongst the individuals and it will lead to an increase in productivity and profitability of the firm (Hrcouncil 2018). The below-executed analysis is focused on BHP Billiton, an Australian brand name in the sector of hospitality. The report is made the need of training and development for the workforce. Forces significant for the workplace On the basis of the above analysis technology is the force that has been considered as one of the most significant factors in the workplace. Technology plays an integral role in the process of training and development in the business organizations. As BHP Billiton is one of the recognized and premium brand names in the sector of hospitality in Australia and for providing training and development sessions technology will be considered as one of the essential element. The managers and the senior authorities are required to keep updated means and mechanisms so as to bring the best benefits to the staff and attain the desired outcomes and productivity. There is number of approaches and mechanisms that can be used by the managers and the team leaders in the business organization for making provision of training and development (Kapadia 2016). Technology One of the most contemporary means of providing learning sessions to the employees is making the provision of online courses. These online courses can be provided by means of web-portals, applications, and websites. This mechanism has been considered as one of fastest means of providing training and development sessions to the workforce. There is number of cost management systems (CMS) that are made available through the e-learning portals and official websites and are also cost-effective as the expenses incurred on traveling are eliminated. Other means such as social media and web 2.0 applications are required and these are recognized for collaborating and sharing knowledge during and after the courses. This mechanism will be encouraging a reflective learning, iterative developments related to the business projects. Video-based training sessions can also be provided (Ngwenya, Aigbavboa Thwala, 2015)to the staff on regular basis for updating them with the change in the operational p rocesses and procedures. For instance, the managers can provide training sessions to the waiters and dining staff for maintaining the decorum and providing quality services to the customers. This mechanism has been considered as one of the most appropriate media for providing training sessions if the managers are not present or are far away. It is a better means of getting connected with the employees and attainment of knowledge will be in an easy form. The learning sessions can be provided through giving video lectures and thus this means has (bcs.org 2009) been ranked as one of the cost-effective and time-saving means of training and development. Development of training and development program After analyzing the scenario it has been noted that BHP Billiton can provide training sessions to the overall staff members and various teams for enhancing the communication skills. This can be made possible by making use of the above-suggested medium that is technology. Communication has been considered as one of the biggest factor and also a great contributor to the success and growth of the business corporation. The communication process plays an integral role in bridging the gap between the senior staff and junior staff and also between the customers and the service providers. And hence the staff members are required to have an appropriate set of communication skills (Opentextbc 2018). The training and development process of communication skills. As communication skills are considered as one of the empirical element in the training and working tenure of an employee the management staff of the firm is required to have provisions for enhancing the communication skills. One of the b iggest advantages of enhancing the communication skills is that the business entity will be attaining the competitive advantage by providing training exercises and behavior modeling. There is the number of approaches that can be adopted by the managers and leaders of BHP Billiton for enhancing and developing these skills and capabilities of the workforce: One of the most effective strategies that can be adopted by the management for bringing advancement in the communication skills is the making the workforce to provide their undivided attention towards the work. While interacting with the other teammates or while attending the meeting the individuals are required to concentrate fully. Increasing focus will lead the individuals to hear and learn more properly and which will lead them to enable them to understand. Communication can also be enhanced by improving the body language or the methods through which we are trying to communicate (IEEE Xplore.ieee 2006). Body language and tonality are heavy contributors towards the communication process. Maintaining a relaxed stance and facial expressions while speaking with the colleagues and clients is an important factor that will bring development in the communication capabilities. Writing or noting down points during the interactions or meetings will be proven beneficial step for enhancing the communication skills. After noting down, the points should be analyzed and the same should be sorted as per the priority (Weaver et al., 2017). This will enable development of a clear is precise information and that will be proven beneficial in improving the communication process. Communication is the process of exchange and transfer of information. Making clear and explaining the thoughts and ideas is one of the leadership roles. The leaders are required to provide relevant information in a clear form so as to enable educate and make them understand. A better understanding will lead the employees to execute an effective communication process (Altinay, Paraskevas Jang, 2015). Reason for choosing training and development of communication skills Communication between the clients and the service provider and also between the employees within the business organization is one of the crucial tasks for any of the business firm. In the present scenario, BHP Billiton is a multinational and premium brand name in the hospitality sector and communication process is one of the most empirical components through which the staff provides services to the customers and the guests. Receiving the clients and welcoming and greeting the guests in an appropriate manner has been considered as one of the initial tasks that is required to be performed by the staff. In this, the welcoming staff is required to have polite and pleasant communication skills that will make the guests comfortable and happy (Arnold 2016). Next is the dining staff that comprises of the waiters and cleaning staff, they are required to possess professional communication skills for taking orders from the customers. A presentable way with good manners should be used while comm unicating with the guests and also the food should be served in a manner. Respect is another significant factor that is required to offer to the guests while communicating with them (Knight, 2015). And hence these are all the reasons due to which the training and development of communication skills have been adopted. Training and development project plan Management Staff Middle and lower level staff Date 15-03-2018 15-03-2018 Employee Details Job Title Managers and HODs Chef, Cleaning staff, dining staff, cleaning staff, serving staff etc. Objectives Advancing leadership and communication skills Enhancing communication skills and capabilities as per their job titles Training needed Practices and programs for developing leadership and communication skills Training sessions for enhancing and developing communication skills Estimated expenses Training sessions from training and management authorities for leadership skills: $5000 Advancing communication skills: $3500 For enhancing skills: $3500 (quarterly) Completion date 31-03-2018 31-03-2018 Conclusion After summing up the above-executed analysis it has been inferred that the training and development have been considered as one of the most empirical tasks for any of the business organization. BHP Billiton is a multinational brand name in the sector of hospitality and is planning for develop training and development programs for enhancing the productivity of the workforce. The above report has been focused on advancing the communication skills by making use of technological means and mechanisms. References Altinay, L., Paraskevas, A., Jang, S. S. (2015). Planning research in hospitality and tourism. Routledge. Arnold, J. (2016). Coaching Skills for Leaders in the Workplace: How to unlock potential and maximize performance. Hachette UK. bcs.org, (2009). Effective use of technology in training, Assessed on 15th March 2018, https://www.bcs.org/content/conWebDoc/32836. Hrcouncil, (2018). Learning, training, and development Assessed on15th March 2018, https://hrcouncil.ca/hr-toolkit/learning-implementing.cfm. ieeexplore.ieee, (2006). Training and development: Enhancing communication and leadership skills, Assessed on 15th March 2018, https://ieeexplore.ieee.org/document/1599558/. Kapadia, V, (2016). The 6 hottest training technologies that you cant overlook, Assessed on 15th March 2018, https://elearningindustry.com/6-training-technologies-cant-overlook. Knight, K. (2015). Analysing the discourses of leadership as a basis for developing leadership communication skills in a second or foreign language. Ngwenya, L., Aigbavboa, C., Thwala, W. D. (2015). A theoretical assessment of the effect of training and development on employees performance and productivity. Opentextbc, (2018). Strategies for effective communication, Assessed on 15th March 2018, https://opentextbc.ca/workinginfoodserviceindustry/chapter/strategies-for-effective-communication/. Weaver, P., Jansen, L., Van Grootveld, G., Van Spiegel, E., Vergragt, P. (2017). Sustainable technology development. Routledge.